News and Updates

After almost two-decades in the field service industry, first running Urban Alarm and now leading FieldHub, I’ve encountered many of the same frustrations that security and fire alarm installers and integrators face when it comes to the software tools they rely on. The lack of ownership, combined with outdated, piecemeal software solutions, has been a persistent issue. This challenge isn’t just about inefficiency and weak support; it’s about the very foundation on which businesses are built—technology.

On March 19th 2025, security installers and integrators gained a new window into how FieldHub’s all-in-one, cloud-based business operations and accounting software works in practice, courtesy of Founder and CEO Miles Fawcett. Miles joined Kenneth Kirschenbaum, Managing Partner at Kirschenbaum & Kirschenbaum PC, for a live webinar attended by numerous security installation professionals eager to learn more about how FieldHub’s modern platform could benefit their own businesses. During the demo portion of the webinar, Miles showcased FieldHub’s highly industry-attuned features across a range of business functions, including customer relations management, proposals, field service, recurring revenue and recurring revenue recognition, as well as accounting in general.

FieldHub has introduced a comprehensive feature suite designed to simplify the management of subcontractors for customer work orders. This new functionality allows you to efficiently set up subcontractors as vendors and assign them to specific systems and work orders, enhancing your project management capabilities. Key Features: Subcontractor Setup: Easily create subcontractor profiles by designating vendors with a “Subcontractor” checkbox. This allows for streamlined tracking and management of subcontractors within your vendor list.

💰 FieldHub automates RMR billing, proration, and revenue recognition. You can schedule future RMR changes and track past ones. This is just one part of FieldHub’s comprehensive suite of tools for accounting, inventory, and sales specifically for the secure and fire industry. 🛠️ There’s a lot under the hood!

FieldHub Inc., a leading field service management software company, today announced the release of their next-generation Field Tech mobile app. The new app is fully integrated with FieldHub’s all-in-one cloud-based CRM, accounting, field service, and operations platform, and it delivers significant improvements to optimize technicians’ workflow and jobsite experience. Some key enhancements in the new FieldHub Tech App include simplified login via QR code scanning, preview of work order scope details prior to check-in, ability to access and view project files directly on the device, and streamlined processes for materials tracking and installation recording.

FieldHub excels in mirroring your business workflow and organizational structure. It comprehends the complex relationships among customer accounts, their locations or sites, and the systems installed at these locations, a crucial detail often missed by generic solutions. Picture a unified platform to manage accounts, sites, and systems, including a comprehensive history of a site (materials installed, work performed, customer sign-offs, technician checklists, etc.). The best part? This information stays consistent, even as the site transitions from builder to property owner, to tenant, and so on.

Executive Summary FSS Technologies, a leading innovator in the security technologies space, encountered significant challenges with its aging ERP software. Their search for a scalable, comprehensive solution to support their growing operations led them to FieldHub, a cloud-native ERP solution. The transition resulted in marked improvements in efficiency, robust reporting, and superior customer service. Company Overview FSS Technologies, with a workforce of approximately eighty, ten thousand customers, and offices across Illinois, Indiana, and Michigan, needed an ERP solution capable of sustaining their business growth and evolving needs.